Mumbai, India
inquiry@insurancellello.com
A missed premium during a medical emergency, an unread renewal SMS, a bounced auto-debit during a salary delay — and 19 years of premium suddenly become valueless. We work for revival, not surrender.
Indian insurers routinely send a single SMS reminder before letting a policy lapse, then deny revival citing “underwriting concerns” or “medical re-evaluation required”. For long-running policies this is a major financial loss to the customer — and a major windfall to the insurer. Section 53 of the Insurance Act and IRDAI revival guidelines give policyholders far more rights than insurers admit.
Our first move is always revival on the original terms, without medical re-underwriting where you can demonstrate hardship. Where the insurer refuses, we ensure you receive the full paid-up value of the policy — not the (much lower) surrender value the insurer often offers. For unit-linked plans we ensure the fund value is preserved during the revival window.
Reinstatement on original terms — same sum assured, same premium, same maturity — without medical re-underwriting where feasible.
IRDAI permits revival waivers for medical and financial hardship. We document and file these formally.
Where revival is impossible, we ensure you receive the maximum paid-up value, not the minimum surrender value.
We set up resilient renewal monitoring so this can never happen on any of your other policies.
We review the lapse date, last premium, policy type and grace-period eligibility within 24 hours.
A documented revival request with hardship evidence, filed before the insurer's revival committee.
If revival is denied without sufficient grounds, we escalate to the IRDAI Ombudsman, citing precedent.
Policy reinstated or paid-up value recovered — whichever path delivers the most value to you.
Send us the denial letter or short-settlement note. We will tell you within 48 hours whether — and how — we can recover it.