Mumbai, India
info@insurancellello.com
Personal insurance — health, life, motor, home, travel — is a deeply personal contract between you and your insurer. When that contract is broken, the Retail Seva Desk steps in as your advocate, your interpreter and your fighter.
From the moment you submit your case to the day funds land in your account.
Share your policy, denial letter and supporting documents through our secure portal — or WhatsApp them to our Seva Desk.
Within 48 hours our claim-officer team reviews wording, exclusions and IRDAI precedents to identify the strongest grounds.
We write to the insurer, file with the Internal Ombudsman, escalate to IRDAI if needed — and represent you at hearings.
Average resolution: 38 days. Funds transferred directly to your bank account. You pay our success fee only after recovery.
Sold a unit-linked plan disguised as a fixed deposit? Recover what you were told you were buying.
Health or motor claim denied on a technicality? We dismantle the rejection clause-by-clause.
Received ₹40,000 against a ₹2 lakh bill? We negotiate hard for the full eligible amount.
Premiums missed during medical or financial crisis? We work for reinstatement, not surrender.
Cashless denied at the hospital? Reimbursement under-paid? Our health specialists rebuild the file.
IRDAI mandates a TAT — and insurers regularly breach it. We hold them to the regulation.
Annual portfolio audit, dedicated account manager, 24/7 priority Seva Desk access for your whole family.
Surrender disputes, ULIP grievances, NCB disputes, premium-refund issues — talk to a Seva Desk advisor.
Get a confidential, no-obligation case review within 24 hours.